Standard shipping on domestic items is 5-9 business days from order date. This includes our 1-4 business days for processing plus 3-5 business days for delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS. Once it has been shipped out, you will receive a tracking number via E-mail automatically. 

International shipping is 7-14 business days. This does not include our 1-4 business days for processing(we are not held responsible for any delays caused by destination country's customs clearance processes) International customers are responsible for all import duties, customs, and local taxes charged by your country.

If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (either the United States Postal Service or FedEx – depending on the shipping method selected) and address the issue directly with them.  Blk Label does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. With our standard shipping you have the option to insure your package through the carrier, priority and priority express are automatically insured through the carrier. You must contact the carrier to file a claim.